Which of the two assertions are true and which are false?
A) The buyer will want the supplier to stencil special marks and secret messages on the boxes, cartons, crates and other containers
B) The supplier will give him this information, together with details of the dates, ports of call (if any) and scheduled arrival date in an ‘advice of despatch’
Which of the two assertions are true and which are false?
A) There are special difficulties in export packing, and there are new methods of containerization, loading and unloading
B) For these and many other reasons firms employ a special export packing service or a forwarding agent to arrange their export packing for them
Put the verb in brackets in the right form: We would also like the word FRAGILE stencilled in large letters on all sides of the container. Each container must have a number.
These instructions must be strictly (to observe), as the containers and crates are likely to receive rough handling in transit and at the port of discharge
Which of the two assertions are true and which are false?
A) A Bill of Lading can state that the goods must be delivered to a certain person, animal, company, or it may state ‘to order’
B) Correctly, this phrase is also printed on cheques and Bills of Exchange
Which of the two assertions are true and which are false?
A) A Bill of Lading is a negotiable document
B) An importer can endorse the Bill of Lading and sell the goods in this way, even before they are produced
Which of the two assertions are true and which are false?
A) A business letter should also give the recipient the impression that the writer knows what he is doing, even though sometimes the writer has no idea what he is doing
B) This can be achieved by stating your enquiry briefly, with clear wording and no unnecessary phrases, and by the use of accurate reference numbers, dates and specifications
Which of the two assertions are true and which are false?
A) A FAX is a facsimile copy of a document which is transmitted by normal telephone lines to another fax machine.Only machines write, send, receive and read faxes
B) Some faxes are exactly like letters, some are printed on special fax forms rather like memos, others are simply handwritten messages
Which of the two assertions are true and which are false?
A) A first letter of enquiry should be brief and simple
B) This type of letter is often written to suppliers you have not done business with before
Which of the two assertions are true and which are false?
A) A Letter of Credit can’t demand that the Bill of Lading should be made out ‘to order’ and endorsed ‘in blank’
B) This means that the sellers place restrictions on the right to transfer ownership
Which of the two assertions are true and which are false?
A) A memo to a senior English-speaking member of staff may need as much care as a letter to a girlfriend
B) The style that is used in a memo depends on how old the person is
Which of the two assertions are true and which are false?
A) A printed copy of the telex message is produced at both the sending and receiving ends
B) A major advantage of the telex is that a sender may transmit a message 24 hours a day, even if the machine is left unattended, until the special service agents find his location and take him out.
Which of the two assertions are true and which are false?
A) A ‘clean’ Bill of Lading means that the shipowners agree that the goods were received on board in good condition
B) If the goods are not morally right, the Bills of Lading are described as ‘dirty’, ‘unclean’, or ‘foul’
Which of the two assertions are true and which are false?
A) After the enquiry and reply, a supplier may consider an announcement or follow-up letter necessary just to keep the buyer in the world of reading intellectuals
B) The announcement might be about a reduction in price, improved discounts for bulk purchase, a reminder that demand is high and stocks are in short supply, or information about an addition to the range of goods which the supplier can offer
Which of the two assertions are true and which are false?
A) An importer can endorse a Bill of Lading by signing across the back
B) In this way, ownership of the goods can be transferred to another buyer simply by handing the endorsed Bill of Lading to him
Which of the two assertions are true and which are false?
A) An incoming call on the fax machine will light the lamp, and the alarm will sound if it is switched on. Then the police usually come.
B) The abbreviation COL stands for colony, when you repeat important words and numbers to criminals
Which of the two assertions are true and which are false?
A) And if a heading helps to shorten a letter you should consider using one
B) The heading in the letter on page 182 is Order NO. S81511/TW3F/CLF
Which of the two assertions are true and which are false?
A) Business letters can be challenging to write, because you have to consider how to keep your readers’ in suspence
B) Attracting your reader’s attention is especially important if your readers receive large amounts of mail and have little time to read
Which of the two assertions are true and which are false?
A) Consider the letters long-distance phone companies send to those not signed up for their services or the cover letter to your resume
B) Both of these serve to promote or advertise.
Which of the two assertions are true and which are false?
A) Empathy means to care about someone’s good looks
B) A well-written business letter will convey the feeling that the writer does care about the reader and is genuinely interested in working together to solve a problem or discuss a concept
Which of the two assertions are true and which are false?
A) Every business letter is in some degree a sales letter, because you are always requesting a response or course of action
B) Therefore, the following principles of persuasion will help you compose and efficient and effective Business Letter
Which of the two assertions are true and which are false?
A) FAX is the abbreviation for facsimile machine
B) It is a machine that transmits the image of the speaker via the international telephone network
Which of the two assertions are true and which are false?
A) For urgent messages and requests a letter is too slow, (although sometimes a company writes a letter to confirm the telegram)
B) International telegrams can also be sent to ships in port, trains in railway stations, aircraft at airports and camels in the desert
Which of the two assertions are true and which are false?
A) If an importer holds the Bill of Lading he can take possession of the goods printed on it
B) The consignee (the buyer or importer) can get his goods only when he gives a posh present to the shipping company when the ship arrives
Which of the two assertions are true and which are false?
A) If an incoming call is cut off, the receiver shouldn’t wait for the correspondent to call again. He must go and kick some butt.
B) The receiver should stop the caller by typing PPP, the INTERRUPT signal, if the message is mutilated, There are various service codes, such as OCC for engaged, ABS for absent
Which of the two assertions are true and which are false?
A) If the wrong answerback code is obtained, the operator should clear the machine, check the number, and try again
B) If the correct answerback code is received, the operator’s own code and the message should then be sent
Which of the two assertions are true and which are false?
A) If there is a regular trade between seller and buyer, the seller will draw on the buyer’s credit, and send copies of the Bill of Lading by separate mails to make sure he receives none of them
B) The buyer can then present the Bill of Lading to the shipping company at the port of discharge, and can take delivery of the goods illegally
Which of the two assertions are true and which are false?
A) If you address it to an individual, your letter may have to wait while he is taking a shower
B) Or you may make a mistake and address it to the wrong individual, and this will also mean delay
Which of the two assertions are true and which are false?
A) If you are beginning a long correspondence, with a series of letters on one subject, then a heading will be useful
B) If your correspondent has already used a heading, you should use it also, because he did it and you should too
Which of the two assertions are true and which are false?
A) If you are writing a letter about one specific commodity you must give the correct reference number, but if you forgot it, write any other number and let them sort it out
B) You should also consider using a heading&shouldering
Which of the two assertions are true and which are false?
A) If you are writing a memo to be pinned on a notice board, make sure that you give it a subject title that will draw the attention of passing staff
B) Because memos generally act as informal notes, they need not strictly be written in the style of formal letters. They can even tell fables and fairytales about elfs, wizzards and dwarves.
Which of the two assertions are true and which are false?
A) If you place a letter in a FAX machine in London, it can be transmitted to Tokyo, where another FAX machine will print out an exact copy of your letter
B) Facsimile machines were invented as long ago as 1901, but until recently were used mainly for transmitting newspaper photographs and weather maps
Which of the two assertions are true and which are false?
A) Important documents or valuable items can be sent by registered mail – or they can be sent by pigeons
B) The Air Waybill is negotiable, but only once.
Which of the two assertions are true and which are false?
A) In a TELEX readers often overlook some errors of spelling and grammar
B) Abbreviations such as TKS (Thanks) and DMN (Damn!) are common in telexes
Which of the two assertions are true and which are false?
A) In the USA, ‘on floor’ is often used instead of ‘on board’
B) The inspection statement is important in deciding who is responsible for being captured by pirates.
Which of the two assertions are true and which are false?
A) Internal mail within a company or between branches of the same firm is usually in the form of MEMOS: these may be brief handwritten notes, usually kept in the toilet tank
B) Most firms use special memo pads for internal messages
Which of the two assertions are true and which are false?
A) It is a good idea to always consider your tone so that you do not risk upsetting the reader, thereby lessening the chances your requests and comments will be respected
B) You can avoid making mistakes with tone by using the following techniques
Which of the two assertions are true and which are false?
A) It is important in finance because the Bill of Lading is usually handed to the bank together with the Export Invoice and the Certificate of Insurance, before the bank will issue credit or accept a Bill of Exchange
B) The consignor (the seller or exporter) sometimes demands payment before he hands the Bill of Lading to the buyer or his bank
Which of the two assertions are true and which are false?
A) It is important to understand the service perspective when writing a letter to your granny
B) The organization that uses a service attitude in letters shows its concern extends beyond purely profit objectives, and readers appreciate a genuine desire on the part of a company that cares about their needs and takes interest in their wallets
Which of the two assertions are true and which are false?
A) Letters have to be typed or word-processed accurately on the company
B) International mail tends to be dangerous and in some countries the post is criminal business
Which of the two assertions are true and which are false?
A) Many executives still prefer a written document over other forms of communication, because the document can serve as a contract, the facts will be on record in writing, and executives do not have to rely on memory, because they usually suffer from a debilitating memory loss.
B) This is why it is important to write a good Business Letter
Which of the two assertions are true and which are false?
A) Many shipowners print their own Bills of Lading, and not all look alike
B) The master of ceremony signs the Bills of Lading and the shipowners retain a copy
Which of the two assertions are true and which are false?
A) Memoranda (or memos) are notes used for communications within a single company
B) They are not normally placed inside an envelope, but may be if the contents are private, confidential or have poisonous powder in them
Which of the two assertions are true and which are false?
A) Memos are useless unless somebody reads them. But nobody reads them, so they are useless
B) In a memo you may even concoct a headline similar to a newspaper headline to draw attention. Everybody will think they are reading Moskovski Komsomolets
Which of the two assertions are true and which are false?
A) Memos can be used for a variety of other purposes
B) Memos should always be filed for future reference
Which of the two assertions are true and which are false?
A) Memos need no inside address, name or any specification of who they’ve been written for
B) In the same way, they need not be signed, but the sender’s name and department should be added
Which of the two assertions are true and which are false?
A) Most business letters have a formal tone
B) Even though no one formula exists for a perfect business letter, some basic guidelines will help you, regardless of the form, purpose, and audience of the document
Which of the two assertions are true and which are false?
A) No supplier wants the goods to be damaged or lost, but he dreams about the ship’s being captured by pirates
B) He will never tell the customer what really happened to the goods.
Which of the two assertions are true and which are false?
A) Note that ‘cable’ can be used as a noun, a verb, and an adjective, ‘telegraph’ as a verb and an adjective
B) Business letters can be challenging to write, because you have to consider how to keep your readers’ in suspence
Which of the two assertions are true and which are false?
A) One of the copies of the Bill of Lading is kept by the shipping company, and the other copies are sent to the exporter
B) In a LETTER, the emphasis is on a high quality appearance
Which of the two assertions are true and which are false?
A) Simplicity and brevity help the writer of a letter as much as the recipient, and that probably means an angry reply
B) A confused, over-long and unclear letter may be left waiting until someone explains its meaning, and this may mean delays
Which of the two assertions are true and which are false?
A) Some companies also use memos for general information to be communicated to all staff, either pinned to a notice board or duplicated and delivered to each desk individually
B) The receiving FAX machine interprets this information and re-creates the image, which is then printed out on paper
Which of the two assertions are true and which are false?
A) The answerback code is repeated at the end, and the operator waits for me receiver’s code to see that the message has been received
B) When the operator presses the DIAL button a lamp comes on; it goes out when-the operator presses the button on his jeans
Which of the two assertions are true and which are false?
A) The Bill of Lading (its abbreviation is B/L) is an essential document in international trade and shipment. It is important in law, in finance, and in love
B) It is important in law because it is the legal title to ownership of the goods and sailors
Which of the two assertions are true and which are false?
A) The Bill of Lading is a receipt signed by the captain of the ship for the cargo he has received on board
B) This is called a ‘boated’ Bill of Lading (also called a ‘shipped on boat’ Bill of Lading)
Which of the two assertions are true and which are false?
A) The Bill of Lading states whether the goods have been inspected on board ship by the chief of all pirates
B) A ‘shipped’ Bill of Lading states that the captain has inspected the goods after loading, and gives the following details
Which of the two assertions are true and which are false?
A) The business letter is the basic means of communication between two companies. It is estimated that close to 100 million Business Letters are written each workday but none is read
B) It is a document typically sent externally to those outside a company but is also sent internally to those within a company to invite them for a beer later.
Which of the two assertions are true and which are false?
A) The buyer (or importer) has the right to stipulate (i.e. to state and demand exactly what he wants) the correct form of packing and shipment
B) No buyer wants to find his goods damaged or missing on arrival, but if they happened to have been stolen, well, it’s ok
Which of the two assertions are true and which are false?
A) The charge for a telegram is calculated on the number of punctuation marks used and the distance the telegram has to travel
B) Telegrams are used to give urgent information or to demand immediate action
Which of the two assertions are true and which are false?
A) The early FAX machines were large, noisy, expensive and they had personal names
B) In recent years, however, FAX machines have become more and more popular
Which of the two assertions are true and which are false?
A) The follow-up is often a sales letter, an advertisement praising a product, for example. Sometimes it is an offer of a free sample
B) Sometimes it is to arrange a visit by a representative
Which of the two assertions are true and which are false?
A) The key to writing business letters is to get to the point as quickly as possible and to present your information clearly
B) You can ask people to ‘cable’, or ‘send a cable’, or ‘send a cable reply’ or ‘send a 50 meter cable extender’
Which of the two assertions are true and which are false?
A) The letter of enquiry often asks for a brochure, catalogue or price-list
B) It is sometimes considered useful to give some details of your business, and also where or how you heard of the supplier’s name and address
Which of the two assertions are true and which are false?
A) The letter receives attention if you address it to the company’s young secretary
B) The buyer sends the instructions for packing and marking to the family of the company’s director.
Which of the two assertions are true and which are false?
A) The pigeon service is the most common method of communication for urgent business
B) The telegram is a brief electronic message which can be sent quickly and efficiently to most parts of the world
Which of the two assertions are true and which are false?
A) The sender knows when each telex has been transmitted and received
B) A telex can be a legally binding document
Which of the two assertions are true and which are false?
A) The sender of a fax can’t be certain if the message has been received perfectly. Sometimes lines get missed or are written in milk
B) A fax is usually a legally binding document. It’s like a passport
Which of the two assertions are true and which are false?
A) The telex is a quick and efficient method of communication between subscribers in many parts of the world, especially in tribal settlements of equatorial Africa
B) It is as fast as the telephone service, and as accurate as a typewriter, especially when there are plastic numbers in the message
Which of the two assertions are true and which are false?
A) The use of digital technology, the same type of technology that is used in computers and word processors, has enabled the machines to be much smaller, quieter, cheaper, faster and more dangerous
B) Modem machines can transmit an A4 document in as little as twelve hours
Which of the two assertions are true and which are false?
A) The words ‘telegram’, ‘telegraph’ and ‘cable’ mean the same thing
B) A ‘telegram’ is the form which the sender fills in, and although the word is used most often for inland communication, it can also be used for international messages
Which of the two assertions are true and which are false?
A) The ‘cable’ was the telegraphic wire container in bedrooms, but the word is still used although the message is now sent by radio and telecommunication
B) You ask a person to ‘telegraph’ a reply in inland communication, and to ‘telegraph’ or ‘cable’ a reply in space communication
Which of the two assertions are true and which are false?
A) There is a special telex directory for subscribers
B) A telex operator sends a message by dialling the receiver’s telex number. The receiver’s answerback code should then appear on the operator’s teleprinter
Which of the two assertions are true and which are false?
A) There is an agreed international standard for FAX machines, which means that machines made by different manufacturers are compatible with TELEX mashines
B) One of the major advantages of FAX machines is that they can transmit not just printed words but pictures, diagrams, handwriting and signatures
Which of the two assertions are true and which are false?
A) They can be used to transmit the documents used in foreign trade
B) FAX machines have a light-sensitive scanner which distinguishes between light and dark, eg black print on white paper
Which of the two assertions are true and which are false?
A) To write a good letter, put yourself in the reader’s shoes and try to anticipate the reader’s reaction to your shoes if they are cleaner then his
B) By doing this, you are more likely to choose more appropriate business shoes and clothes.
Which of the two assertions are true and which are false?
A) Tone is the use of accent and inflection to express a mood or emotion in speaking, writing or walking
B) Many times it is not what you say in a business letter, but how you say it
Which of the two assertions are true and which are false?
A) When the arrangements are completed, the buyers receive the Bills of Lading from the captain of the ship which transports the goods to the pirates
B) There are usually three or four copies of the Bill of Lading
Which of the two assertions are true and which are false?
A) Writing Business Letters is like writing love letters
B) First you must analyze your audience and determine the object of your admiration
Which of the two assertions are true and which are false?
A) You can write about the ‘telegraphic’ services of the Post Office, but not ‘telegraphic’ addresses
B) In the English-speaking world, the word ‘cable’ is used for international or overseas messages
Which of the two assertions are true and which are false?
A) You should address your letter ‘Dear Sirs’
B) In this way you are writing to one person
Which of the two assertions are true and which are false?
A) You should write a business letter whenever you need a permanent record that you sent the information enclosed
B) Because you generally send business letters to other professionals, always include a photo of your family and closing
Which of the two assertions are true and which are false?
A) You will write business letters to inform readers of specific information
B) However, you might also write a business letter to persuade others to take action or to propose your ideas. Business letters even function as identification documents at times
A Pro Forma Invoice is like this. It is like an invoice in every ____________
According to your latest price ____________ the wholesale price of the 34 folding chairs which you sent us was Ј12.80 each, but you have invoiced them as Ј15.80
Also, we will deduct another ____________ percent of the bill for the misunderstanding
An invoice is a document which gives details of the quantity, the ________, the value per unit and the total value of goods which are despatched from a seller to a buyer
An invoice sent to a buyer is a bill which tells the buyer the exact amount ____________ must pay
As our oral agreement stipulated, we expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks ____________ put in
As someone who has worked with you for over ____________ years, we were very disappointed to see the work that you did on one of the houses we subcontracted to you in the Camas development
As someone ____________ values your business, I have already put a plan in motion to fix the problem
Because a business letter is an effective ____________ to communicate a message, its format should allow readers to quickly grasp information
Do not use them ____________ when you write a letter in English
For information. A Pro ____________ Invoice may be a quotation, informing a buyer how much the goods cost, including the cost of freight and insurance if necessary
How an invoice is made out. When an order is received from a buyer the Sales Department passes copies to other departments such as accounts, packing and despatch. If the goods are not in ____________, a copy of the order is sent to the factory for manufacture
However, a short letter of reply (an acknowledgement) is usually sent before …
I think you will agree ____________ a communication problem exists
I ____________ very disappointed to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes
If the writer knows that he is writing to a particular manager, he may use the salutation ‘Dear Sir,’ and if he knows the recipient personally he may write ‘Dear Mr Jones,’ and use the subscription ‘___________ sincerely’
In addition, discounts are often included. (In home, or domestic trade the Value Added Tax must also be included, and invoices now have a __________ registration number)
In the meantime, we shall send you a letter within the next few days advising you of the details of the ____________ and other arrangements for payment
Information should stand ____________ to readers as they scan the document
It is one of the shipping documents. It must be carefully made out, as it is the basis for the Bill of __________
It may ____________ details of the cost for information only, or it may be a statement of costs which must be paid before the goods are delivered
It states the value for the ____________ authorities in the importing country. The exporter must guarantee that all the details on the invoice are accurate, and must sign it
Kindly adjust the next quarterly statement to include a credit ____________ covering the 1 per cent discount
Kindly inform us as ____________ as possible of the correct price, as we must begin to sell them soon
Most educational institutions and examining ____________ in the UK have been trying to simplify the language of business letters for some time, with some success.
My warehouse manager and a crew will be at the site July 19th to take out the white desks and replace ____________ with the black armoire units, free of charge
Nowadays business letters are more direct, simple, and ___________
One of these copies is retained by the Accounts Department, ____________ completes the remaining columns. This copy is known as the invoice
Please check the entries and if you cannot pay Ј447.70 in settlement of this account, ____________ carry forward the balance to the next quarterly account
Please inform us if the details are acceptable to you when you ____________ your order, and when you arrange credit through your bank
Remember, a business letter ____________ your professionalism
Thank you for your _______
Thank you for your letter of the 8th November, in ____________ you enclosed a Pro-Forma Invoice (No. 0368851)
Thank you for ____________ statement sent to us on 2nd April, 19... We enclose a money order for Ј447.70 in settlement of our account with you
Thank you very ____________ for your letter of the 22nd July, in which you queried the price we stated on the invoice for 34 folding chairs
The buyer’s name and address, the number of goods ordered, and the ____________ number are typed on this form.
The Commercial (or Export) Invoice. This is an invoice which is used in exporting and includes details of shipment, ____________ and insurance
The Consular Invoice helps the customs authorities to ____________ the goods quickly, and to calculate the import duty correctly, It is often used to stop sellers evading the payment of duty, and can be used to compile the statistics for imports
The Consular Invoice. This is a type of invoice ____________ is necessary for importing goods into some countries
The Export Invoice is a very important document, and is required by banks when they issue _______
The invoice as a statement, when the buyer has an open ____________ with the seller
The invoice is a printed form with the seller’s name and address, telephone, telegraph and ____________ number
The language of modern business letters is simple and direct. The language of old-style (or old-fashioned) business letters is often unnecessarily ____________ Some old-style business letters often seem to be written to confuse the recipient
The order is transferred to a printed form and copies of this form are sent to various …
The price, discount, ____________ and insurance costs are acceptable to us and we have contacted our bank, who will issue a Letter of Credit in your favour for the amount of the invoice
The reply ____________ this letter would be the letter from Venezuela opening a Letter of Credit
The salutation when writing to a company is always ‘Dear ____________, ’ and the subscription is always ‘Yours faithfully’
The seller writes the name and address of the ____________ on the invoice
The standard 1 per cent ____________ will be deducted if payment is made before the end of this month
There appears to be a mistake in your invoice (No. 12735) ____________ to us on the 10th July
There is no need for any other form of salutation or ____________ in business letters
They state the purpose of the letter …., and the letter is short and friendly
To read more about a business letter’s format, choose any of the links below, in the order that they normally appear in a business __________.
Two of ____________ are sent to the port authorities in the importing country. The third copy is added to the shipping documents
We can then draw up the Export Invoice, and this must be accurate, as it forms the ____________ for the Bill of Lading
We enclose a Pro-Forma Invoice as requested. This covers the cost of 1500 cassette tapes (Type EM127DN), the discount, and freight and ____________ costs to Caracas. The invoice number is 0368851
We enclose a statement for the quarterly invoices up to the end of March 19.. Any payment sent by you which has not reached us will ____________ a credit entry for the next quarter
We have __________ this against our copy of the invoice in the Accounts Department
We look forward to receiving your order, and we shall submit the complete ____________ of shipping documents when arrangements are completed
We regret the inconvenience and apologise ____________ the error. We quoted you the price for our larger type S14 chairs on the invoice
We thank you for your ____________ dated 5th November
We would like ____________ to send out a crew to take out the white desks and put the black armoire units in immediately, or provide us with a refund
We ____________ a credit note for the difference in price, and we shall credit the amount to the next quarterly statement
When goods are sent on approval- that is, ____________ the seller sends samples of goods to the buyer who can then inspect them before he decides to buy
When the seller demands payment before he despatches the goods. This may happen with new ____________ whose credit status is unknown
You may ____________ some letters from the more old-fashioned correspondents who write to you, so it is probably necessary to look at some of the language forms they use
Choose three possible answers: A secretary or school official in the college department receives many of these requests each month and would have no problem ____________ the meaning or necessary actions
Choose three possible answers: Acknowledgements that also include requests for further information could ____________ standard sentences and space for further comments
Choose three possible answers: As the title indicates, the purpose of this form is to …information from the reader. If the reader is expecting the letter, your task is easy
Choose three possible answers: As these examples show, it is extremely helpful to give the time scale for receipt of a …
Choose three possible answers: Here you ____________ to a claim letter and tell the customer how you plan to handle the situation
Choose three possible answers: If the customer’s complaint can be resolved, simply ____________ your regret about the situation, state the correction you will make, and end on a positive note by encouraging future business with your company
Choose three possible answers: If the reader is not expecting your letter, then it is more difficult. In this ____________, following these four guidelines will be helpful
Choose three possible answers: If using postcards, ____________ to have them printed with your company’s name and address
Choose three possible answers: Regardless of what your final decision is, your ____________ remains the same: show that you value the customer’s business and concerns, and that your company is fair and reasonable
Choose three possible answers: Simple acknowledgements of the receipt of a letter (an enquiry, perhaps, or an order or application) can be printed on postcards and addressed using sticky labels, or on A5 headed paper (a ____________ message such as these would look terse on A4)
Choose three possible answers: The more professional and written the claim letter is, the better the chance you have of receiving positive feedback in your favor. ____________ this strategy when writing a claim letter
Choose three possible answers: The purpose of the claim letter is to convince the reader that you have a ____________ complaint that deserves a desired response
Choose three possible answers: The sentences that do not apply can be ____________ as necessary, or the relevant sentences can be ticked using the boxes given. Relevant documentation can be enclosed
Choose three possible answers: This is the most ____________ form of business communication, and it is written for a manufacturer, wholesaler, or retailer
Choose three possible answers: When writing a sales letter, it is important to have a good attitude in order to sell your product or service, because the reader will want to know why they should spend their ____________ time reading the letter
Choose three possible answers: When writing an order letter, ____________ all the information the reader will need to identify the merchandise
Choose three possible answers: When you have a complaint, you use a claim letter to ____________ this information in a professional and ethical manner to the person you have the problem with
Choose three possible answers: ____________, you need to provide clear, specific information that will explain to the reader why they should be interested in buying your product or service
Choose three possible answers: When you cannot solve the customer’s problem, then the letter ___________ more difficult. In this situation, the letter will have four parts
Choose three possible answers: Аtempt to meet the customer on some neutral ground: consider an expression of regret but not an apology, perhaps even thanking the customer for bringing it to your attention;
Choose two possible ansbwers: Based on your experience in this ____________, I was wondering if you would be interested in attending
Choose two possible answers: Also, we will deduct another ____________ percent of the bill for the misunderstanding. Thank you for your patience
Choose two possible answers: As someone who ____________ your business, I have already put a plan in motion to fix the problem
Choose two possible answers: Perhaps you have failed to send some information that you agreed to …
Choose two possible answers: A ____________ at the end of the form could be used for handwritten notes to convey a message not covered in the standard responses
Choose two possible answers: Acknowledgements can also be used to ____________ further information to speed the relationship along
Choose two possible answers: Are you having trouble organizing your clothes into your existing closets? If you are like most Americans, you have ____________ finding your favorite shirt when you really need it.
Choose two possible answers: At CLOSET CARE, we have the skills and experience to come in and help you with your closet …
Choose two possible answers: Catch the reader’s eye: it is very ____________ in a sales letter to attract the reader’s attention or else you will probably fail to sell your product or service
Choose two possible answers: Convince your reader that your ____________ are accurate: back up your comments with research and facts
Choose two possible answers: Even if you are trying to keep your head above the flood waters of the ____________ season, acknowledging the receipt of a letter is polite and looks efficient
Choose two possible answers: For ____________, a company might have a particular way of presenting a salutation or may even use a specific type of letterhead
Choose two possible answers: Give the reader opportunities to learn more about your product or service: provide the reader with a phone number, a Web site address, or some way for them to seek out information …
Choose two possible answers: He takes full responsibility, he is quick to put the problem right and show that he is thinking of how his oversight has inconvenienced his …
Choose two possible answers: I am a professor in English at Colorado State University ____________ a seminar on concept mapping for a colloquium coming up in December
Choose two possible answers: I am enclosing the admissions sheet sent to me, as well as the articles you requested that I have recently published on the _________
Choose two possible answers: I am enclosing the brochure, which should give you the details you require ____________ a decision
Choose two possible answers: I apologize for the inconvenience to you, and assure you of our best ____________ at all times
Choose two possible answers: I see that your ____________ is paid up to date, for which many thanks
Choose two possible answers: In this letter, the writer admits that he failed to do something he said he would, even though there are no ____________ circumstances
Choose two possible answers: It may not be ideal, however, ____________ a temporary book-keeper is responsible for the error
Choose two possible answers: Letters of apology are best written in the formal ____________, using the title and surname, and signing with ‘Yours sincerely’
Choose two possible answers: Letters of complaint should always be ____________ very seriously, especially if you are providing goods or services
Choose two possible answers: May we stop by and offer you a FREE estimate at how much it would cost you to rebuild your closet? If so, give us a call at 555-1212 and set up an appointment with one of our friendly …
Choose two possible answers: My warehouse manager and a crew will be at the site July 19th to ____________ the white desks and replace them with the black armoire units, free of charge
Choose two possible answers: Perhaps you have requested a ____________ to pay a debt that is not due
Choose two possible answers: Please ____________ my apologies for this oversight I hope the delay has not inconvenienced you
Choose two possible answers: Probably the best way to do this is by letter – it is so much easier to apologize on paper than …
Choose two possible answers: Say that the customer’s patronage is important to you, and apologize for ________
Choose two possible answers: Thank you for your letter of 15th January. I have looked back in our ____________, and find that it was we who were in error, and not you
Choose two possible answers: The way to word an apology depends on the exact situation, but try to ____________ object grovelling, and flimsy excuses
Choose two possible answers: The ____________ for admission is August 13. It would be a great honor to have you in attendance
Choose two possible answers: The ____________ may have arisen when our book-keeper was on holiday, and a temporary was providing cover. Please accept my apologies for having troubled you
Choose two possible answers: There are some ____________ when there is no getting round it – you are in the wrong
Choose two possible answers: This letter is courteous and brief. It offers a ____________ explanation and offers apologies
Choose two possible answers: Try not to sound as if you are making ____________, but offer a reasonable explanation for the lapse
Choose two possible answers: Try to sound ____________, and, where necessary, be prepared to take full responsibility
Choose two possible answers: Whatever the situation, it is wise to make the apology immediately or as soon as possible after you ____________ that apologies are in order
Choose two possible answers: You may have made a complaint that ____________ to be unfounded, or you may have failed to do something you promised to do/ or done something you promised not to do
Choose two possible answers: You may remember that when we last met I offered to send you details of our 02 model computer I have been looking back at our ____________ and see that I failed to make a note, and so have not yet sent you the information
Choose two possible answers: You should be ____________ – if you have already been having trouble with the product, say so
Choose two possible answers: Your letter should be ____________, even if the complainant has abused you
Choose two possible answers: ____________ is an admissions form and more information on the colloquium
Choose two possible answers: ____________ show that you do not believe the customer, or lead him to believe that the matter is not being taken seriously
Choose two possible answers: ____________ the product or service you are trying to sell
Choose two possible answers: As we know, sales letters ____________ have a four-part strategy
Choose two possible answers: Good luck on ____________ the event – I cannot wait to be there!
Choose two possible answers: Thank you for your letter of 15th June. _____ our delivery service
Choose two possible answers: I was very ____________ to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes
Choose two possible answers: This is ____________ it is important to have an organized closet system
Choose two possible answers:I am sorry that you are experiencing some problems, and have looked into the details of your account, I ____________ that you rely on our service for prompt delivery and am sorry that we have not been supplying a 100% service
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Give English equivalent to the term: международная почта
Give Russian equivalent to the term: block capitals
Give Russian equivalent to the term: business letter
Give Russian equivalent to the term: inside address
Give Russian equivalent to the term: consular Invoice
I have examined the samples received from Eastern Carpets and am convinced that they meet our ____________
In a letter, the emphasis is on a high quality ___________
Letters have to be typed or __________
Memo is short for _____________
Mr. Hossan, the London representative of Eastern Carpeta has assured me that his company can meet our 1st November __________
Put the verb in brackets in the right form: A common rule is that all articles (a, an, the), pronouns (I, she, he, we, her, him etc.) and prepositions, should be (to keep) out if possible
Put the verb in brackets in the right form: A ship (to carry) a consignment to an importer in Europe has engine failure in the Port of London
Put the verb in brackets in the right form: Are you having trouble organizing your clothes into your existing closets? If you are like most Americans, you have trouble (to find) your favorite shirt when you really need it. This is why it is important to have an organized closet system
Put the verb in brackets in the right form: As our oral agreement stipulated, we expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks were put in. I (to think) you will agree that a communication problem exists
Put the verb in brackets in the right form: As someone who has worked with you for over 12 years, we were very (to disappoint) to see the work that you did on one of the houses we subcontracted to you in the Camas development
Put the verb in brackets in the right form: At CLOSET CARE, we (to have) the skills and experience to come in and help you with your closet needs
Put the verb in brackets in the right form: First we must (to insist) on certain packing conditions, both in our own interest and to comply with the demands of our customs authorities
Put the verb in brackets in the right form: He (to wish) to tell his buyer’s agent that the ship will not arrive tomorrow
Put the verb in brackets in the right form: He (would) write to the importer in this way
Put the verb in brackets in the right form: He does not know the new date and time of arrival, but he must (to inform) the importer and his agent urgently
Put the verb in brackets in the right form: However the division STOP is (to insert) between AGENT and WILL to avoid confusion. If the word STOP is left out, there is another possible meaning to the telegram
Put the verb in brackets in the right form: However, the demand may not last long, so (to send) the copies as soon as you can. Airmail is the quickest and most convenient form of transport for these magazines
Put the verb in brackets in the right form: Hyphenated words, such as figures (seventy-seven), and words like ‘change-over’, ‘ready-to-wear’ are (to count) as one word
Put the verb in brackets in the right form: I am a professor in English at Colorado State University organizing a seminar on concept mapping for a colloquium coming up in December. (to base) on your experience in this area, I was wondering if you would be interested in attending
Put the verb in brackets in the right form: I am enclosing the admissions sheet (to send) to me, as well as the articles you requested that I have recently published on the subject. Good luck on organizing the event – I cannot wait to be there
Put the verb in brackets in the right form: I shall (to arrive) at Heathrow Airport tomorrow, the 4th July, on board Lufthansa, flight number AL967. The estimated time of arrival is 10,40 a.m.
Put the verb in brackets in the right form: I was very disappointed to read your letter of July 10th (to deal) with the issue of wrong product installed in one of your homes. As someone who values your business, I have already put a plan in motion to fix the problem
Put the verb in brackets in the right form: I would be honored to attend your colloquium on concept mapping in December. I think you know how strongly I (to feel) about that paradigm and the role the great state of Maine has played in its development
Put the verb in brackets in the right form: In a telegram normal punctuation is (to omit) and there is no division between sentences except when the sentences are long or where there is likely to be confusion
Put the verb in brackets in the right form: In addition, Spanish customs (to require) the country of origin to be marked on the container, and the weights (in kilos, please!) and dimensions (in cms., please!)
Put the verb in brackets in the right form: It means ‘by the earliest or quickest possible’ means of communication, It is very commonly (to use) in cable messages
Put the verb in brackets in the right form: It will (to leave) five days late. The supplier discovers this four days after the original sailing date
Put the verb in brackets in the right form: Let us look at a case which (to require) a cable
Put the verb in brackets in the right form: My warehouse manager and a crew will be at the site July 19th to take out the white desks and replace them with the black armoire units, free of charge. Also, we will deduct another 10 percent of the bill for the misunderstanding. (to thank) you for your patience
Put the verb in brackets in the right form: Often there (to be) a telegraphic address. This is often an abbreviation of the name of a company e.g. CONNOLLY MARTIN WHOLESALE LTD. of London might have the telegraphic address – CONMAR LONDON
Put the verb in brackets in the right form: Our agent bank in Torino, the Banco Nationale, has agreed to confirm your irrevocable Letter of Credit. They (to want) to know if our 60 d/s draft on them is acceptable to you
Put the verb in brackets in the right form: Our agents are (to keep) Case No. 13 in their warehouse.Please let us know what you wish our agents to do with it. Perhaps you will inform your forwarding agents regarding shipment and customs formalities
Put the verb in brackets in the right form: Please inform us if you have (to receive) a copy of the Insurance Certificate for your order No, 1715. We sent it by post two weeks ago, but we have received no confirmation from you, although you agreed to telex by return
Put the verb in brackets in the right form: Shipment: By S/3 Shenandoah, Norless Line, which, sailed from Tilbury Docks, London on December 5th, and is (to schedule) to arrive in Barcelona on December 11th. Marks and numbers: S.O.F. in diamond BARCELONA. Details of weights and measurement are given on the enclosed printed form
Put the verb in brackets in the right form: The address should (to be) completed in full, otherwise there will be a mistake or a delay. All the words after the name of the street are counted as one word
Put the verb in brackets in the right form: The case contained two filing cabinets, whereas the other cases contained four each. We have (to check) this against the details printed on the Bill of Lading and on your invoice
Put the verb in brackets in the right form: The deadline for admission is August 13. It would be a great honor to have you in attendance. (to enclose) is an admissions form and more information on the colloquium
Put the verb in brackets in the right form: The merchandise seems to be in good order with the exception, of Case No. 13, which (to appear) to contain filing cabinets of a type completely different to TW37
Put the verb in brackets in the right form: The name and address of the receiver (or addressee) of the telegram is included in the number of words which the Post Office (to charge) for
Put the verb in brackets in the right form: The S/S Avon has not arrived in the port of Bordeaux. The ship contains our order (No, 2193), which we need urgently. Please let us (to know) the position of the ship and when we can expect it to arrive
Put the verb in brackets in the right form: The sender, however, wishes to ask the importer to advise the agent, so to avoid confusion he (to divide) the sentences by inserting STOP between AGENT and WILL
Put the verb in brackets in the right form: There are many other instructions for writing and costing telegrams, and they can be (to find) in the ‘Post Office Guide’
Put the verb in brackets in the right form: There has (to be) engine failure on board the S/S LAGAN, which was due to leave on the 21st April. Unfortunately it will not leave until tomorrow at the earliest. I will inform you. of the new date of arrival as soon as I know it
Put the verb in brackets in the right form: This can mean that an agent, and not the sender of the telegram, will (to tell) the importer about the arrival date
Put the verb in brackets in the right form: This is probably the minimum number of words necessary to save the agent a wasted journey. Note that there (to be) no division between the first two sentences
Put the verb in brackets in the right form: Two cases containing cups and saucers were completely destroyed. We don’t know why yet, but we shall inform you as soon as we (to know), In the meantime, please send replacements for case numbers 4 and 5, urgently
Put the verb in brackets in the right form: We (to need) Ј450 immediately, as our account is overdrawn at the local bank branch. If you don’t send it as soon as you can, we may not be able to pay the bills. The quickest and most convenient method of payment is by International Money Order
Put the verb in brackets in the right form: We (to refer) to the above order, for which you will soon receive our order form
Put the verb in brackets in the right form: We (to wish) to purchase 175 umbrellas, We are interested in the large size. The catalogue number is UL72. We wish to have a quotation with discounts, costs of freight and insurance, to Naples
Put the verb in brackets in the right form: We are (to please) to inform you that we can ship the goods you ordered (order No. 1329). The goods will be shipped on board the S/S Clyde, due to leave Glasgow on the 9th, and it will arrive in Geneva on the 17th
Put the verb in brackets in the right form: We are acquainted with your special marks and they (to be) adequate as identification
Put the verb in brackets in the right form: We cannot despatch the goods you (to request) in your telex message of the 24th. You requested a consignment of LK23 motors
Put the verb in brackets in the right form: We cannot supply you with the goods you ordered, unfortunately. Your order No. is 2596. There (to be) a sudden increase in demand last month, and our stocks are now depleted. We will be able to supply you in April
Put the verb in brackets in the right form: We do not know when and where your representative will arrive at Orly Airport in Paris. Please (to tell) us what time he will arrive, and if possible the flight number
Put the verb in brackets in the right form: We enclose a list of the contents of Case No. 13. We would (to like) you to arrange a despatch of replacements at once
Put the verb in brackets in the right form: We have (to discover) since then that it was here all the time. Please disregard the letter when it arrives
Put the verb in brackets in the right form: We have a buyer who is interested in buying 300 portable television sets, Please let us know quickly if you can supply him, and (to include) details of discounts and freight to Piraeus
Put the verb in brackets in the right form: We have handed the shipping documents, that is a complete set of clean ‘on board’ Bills of Lading, the Commercial Invoice (5 copies), and the Insurance Certificate to your bank’s correspondents in London, who have (to send) our 60 d/s draft on them for the amount which your Letter of Credit opened with them
Put the verb in brackets in the right form: We have pleasure in (to confirm) that your packing instructions will be carried out to the letter by our forwarding agents in London
Put the verb in brackets in the right form: We look forward to (to hear) in due course of the safe arrival
Put the verb in brackets in the right form: We must have your instructions for packing your order (No. 738). We have (to write) a letter telling you about our packing arrangements, but we are not sure if you agree to these, Please tell us if you accept our arrangements by telegram as it is the quickest way
Put the verb in brackets in the right form: We must insist on payment of Ј175.00 before we can (to supply) you
Put the verb in brackets in the right form: We need confirmation that you still want us to supply you with waterproof watches. Your order No. is 5279, but we have not heard from you or your bank. The goods (to be) ready to be despatched
Put the verb in brackets in the right form: We need replacements for the contents of Case No. 17 of our order (No. 169) which was shipped on board the S/S Mersey. The contents are destroyed, but we don’t know the reason yet. We shall (to let) you know as soon as we have the surveyor’s report
Put the verb in brackets in the right form: We notice an error in either your invoice (No. 0356671) or in the packing lists for your consignment of tinned fruit. We think you have charged too much, and the discrepancy between the invoice and the packing list (to support) us. Please tell us which price is correct, as quickly as you can
Put the verb in brackets in the right form: We received the documents concerning the above order in good time and the consignment (to arrive) on board the S/S Shenandoah on the 4th of December
Put the verb in brackets in the right form: We refer to our order (No. 169/SPL) for stainless steel cutlery. Our agent took delivery of the in accordance with the instructions (to contain) in of despatch
Put the verb in brackets in the right form: We require 200 extra copies of MOTOLIFE magazine, as there is a greater demand for it than we (to expect)
Put the verb in brackets in the right form: We thank you for your order (No. 4531) for 550 AB/25 condensers. We can supply 300 of these immediately, but we shall (to have) to ask the factory to produce any amount above that quantity. We shall let you know about the 250 extra
Put the verb in brackets in the right form: We would (to prefer) light wooden containers for the filing cabinets to prevent dents and scratches. Wooden crates will be necessary for the loose leaf folders
Put the verb in brackets in the right form: We would like to have some extra padding in these crates also. Customs examination is thorough in Barcelona, so any metal bands (to secure) the containers and crates must be screwed on carefully so that the containers can be opened and secured again properly
Put the verb in brackets in the right form: We would like you to send out a crew to (take) out the white desks and put the black armoire units in immediately, or provide us with a refund
Put the verb in brackets in the right form: We wrote a letter to you this morning (to complain) that the Certificate of Insurance for order No. 1715 had not arrived
Put the verb in brackets in the right form: You have not paid any part of your last two quarterly accounts. We have sent two statements to you, but have (to receive) no reply
Put the verb in brackets in the right form: You said he was (to travel) by air, but we have no information about the arrival time, or the flight number. Please telex this information
Put the verb in brackets in the right form: Your consignment of machine tools is ready for despatch. Unfortunately our forwarding agents have not (to receive) your packing instructions yet. They need to have these before they pack and ship the goods
Put the verb in brackets in the right form: Your representative will (to arrive) in Milan on Monday
Put the verb in brackets in the right form: (to note) also the use of the word SOONEST, which is not a word used outside telegraphc messages
Put the verb in brackets in the right form: A telegram form is always filled in with block capitals, and there (should) be adequate space between each word
Put the verb in brackets in the right form: You should write figures as words if possible, e.g. seventy-seven, and not 77 (which looks like seventy seven in the UK but is (to see) as eleven in other European countries). Similar confusion can be caused by hundreds, thousands, and so on.
Put the verb in brackets in the right form: Also, we (will) deduct another 10 percent of the bill for the misunderstanding. Thank you for your patience
Put the verb in brackets in the right form: I was very disappointed to read your letter of July 10th dealing with the issue of wrong product (to install) in one of your homes. As someone who values your business, I have already put a plan in motion to fix the problem
Put the verb in brackets in the right form: My warehouse manager and a crew will (to be) at the site July 19th to take out the white desks and replace them with the black armoire units, free of charge
Put the verb in brackets in the right form: May we stop by and offer you a FREE estimate at how much it would cost you to rebuild your closet? If so, (to give) us a call at 555-1212 and set up and appointment with one of your friendly operators
The prices are satisfactory and there is a good discount on __________ orders
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
______, your instructor or your company may have specific requirements that you must use
________ you write a Business Letter, you will follow a general format
___________ are three copies of the Consular Invoice