Which of the two assertions are true and which are false?
A) A fax is usually a legally binding document. It’s like a passport
B) Some faxes are exactly like letters, some are printed on special fax forms rather like memos, others are simply handwritten messages
Which of the two assertions are true and which are false?
A) Business letters can be challenging to write, because you have to consider how to keep your readers’ in suspence
B) In the English-speaking world, the word ‘cable’ is used for international or overseas messages
Which of the two assertions are true and which are false?
A) Business letters can be challenging to write, because you have to consider how to keep your readers’ in suspence
B) First you must analyze your audience and determine the object of your admiration
Which of the two assertions are true and which are false?
A) Every business letter is in some degree a sales letter, because you are always requesting a response or course of action
B) You can ask people to ‘cable’, or ‘send a cable’, or ‘send a cable reply’ or ‘send a 50 meter cable extender’
Which of the two assertions are true and which are false?
A) FAX machines have a light-sensitive scanner which distinguishes between light and dark, eg black print on white paper
B) The master of ceremony signs the Bills of Lading and the shipowners retain a copy
Which of the two assertions are true and which are false?
A) In the same way, they need not be signed, but the sender’s name and department should be added
B) The receiving FAX machine interprets this information and re-creates the image, which is then printed out on paper
Which of the two assertions are true and which are false?
A) Some faxes are exactly like letters, some are printed on special fax forms rather like memos, others are simply handwritten messages
B) Memos should always be filed for future reference
Which of the two assertions are true and which are false?
A) The receiving FAX machine interprets this information and re-creates the image, which is then printed out on paper
B) They are not normally placed inside an envelope, but may be if the contents are private, confidential or have poisonous powder in them
Which of the two assertions are true and which are false?
A) International telegrams can also be sent to ships in port, trains in railway stations, aircraft at airports and camels in the desert
B) The telegram is a brief electronic message which can be sent quickly and efficiently to most parts of the world
Which of the two assertions are true and which are false?
A) A business letter is the basic means of communication between two companies. It is estimated that close to 100 million Business Letters are written each workday but none is read
B) It is a document typically sent externally to those outside a company but is also sent internally to those within a company to invite them for a beer later.
Which of the two assertions are true and which are false?
A) A buyer (or importer) has the right to stipulate (i.e. to state and demand exactly what he wants) the correct form of packing and shipment
B) No buyer wants to find his goods damaged or missing on arrival, but if they happened to have been stolen, well, it’s ok
Which of the two assertions are true and which are false?
A) A buyer will want the supplier to stencil special marks and secret messages on the boxes, cartons, crates and other containers
B) A supplier will give him this information, together with details of the dates, ports of call (if any) and scheduled arrival date in an ‘advice of despatch’
Which of the two assertions are true and which are false?
A) A follow-up is often a sales letter, an advertisement praising a product, for example. Sometimes it is an offer of a free sample
B) Sometimes it is to arrange a visit by a representative
Which of the two assertions are true and which are false?
A) A Letter of Credit can’t demand that the Bill of Lading should be made out ‘to order’ and endorsed ‘in blank’
B) It means that the sellers place restrictions on the right to transfer ownership
Which of the two assertions are true and which are false?
A) A letter of enquiry should be brief and simple
B) This type of letter is often written to suppliers you have not done business with before
Which of the two assertions are true and which are false?
A) A letter should also give the recipient the impression that the writer knows what he is doing, even though sometimes the writer has no idea what he is doing
B) This can be achieved by stating your enquiry briefly, with clear wording and no unnecessary phrases, and by the use of accurate reference numbers, dates and specifications
Which of the two assertions are true and which are false?
A) A memo to a senior English-speaking member of staff may need as much care as a letter to a girlfriend
B) The style that is used in a memo depends on how old the person is
Which of the two assertions are true and which are false?
A) A printed copy of the telex message is produced at both the sending and receiving ends
B) An advantage of the telex is that a sender may transmit a message 24 hours a day, even if the machine is left unattended, until the special service agents find his location and take him out.
Which of the two assertions are true and which are false?
A) A ‘clean’ Bill of Lading means that the shipowners agree that the goods were received on board in good condition
B) When the goods are not morally right, the Bills of Lading are described as ‘dirty’, ‘unclean’, or ‘foul’
Which of the two assertions are true and which are false?
A) After the enquiry and reply, a supplier may consider an announcement or follow-up letter necessary just to keep the buyer in the world of reading intellectuals
B) An announcement might be about a reduction in price, improved discounts for bulk purchase, a reminder that demand is high and stocks are in short supply, or information about an addition to the range of goods which the supplier can offer
Which of the two assertions are true and which are false?
A) An importer can endorse a Bill of Lading by signing across the back
B) Ownership of the goods can be transferred to another buyer simply by handing the endorsed Bill of Lading to him
Which of the two assertions are true and which are false?
A) An incoming call on the fax machine will light the lamp, and the alarm will sound if it is switched on. Then the police usually come.
B) COL stands for colony, when you repeat important words and numbers to criminals
Which of the two assertions are true and which are false?
A) Both of these serve to promote or advertise
B) However, you might also write a business letter to persuade others to take action or to propose your ideas. Business letters even function as identification documents at times
Which of the two assertions are true and which are false?
A) Business letters can be challenging to write, because you have to consider how to keep your readers’ in suspence
B) A ‘telegram’ is the form which the sender fills in, and although the word is used most often for inland communication, it can also be used for international messages
Which of the two assertions are true and which are false?
A) Business letters have to be typed or word-processed accurately on the company
B) International mail tends to be dangerous and in some countries the post is criminal business
Which of the two assertions are true and which are false?
A) Consider the letters long-distance phone companies send to those not signed up for their services or the cover letter to your resume
B) Both of these serve to promote or advertise.
Which of the two assertions are true and which are false?
A) Every business letter is in some degree a sales letter, because you are always requesting a response or course of action
B) Therefore, the following principles of persuasion will help you compose and efficient and effective Business Letter
Which of the two assertions are true and which are false?
A) Every business letter is in some degree a sales letter, because you are always requesting a response or course of action
B) You can avoid making mistakes with tone by using the following techniques
Which of the two assertions are true and which are false?
A) FAX is the abbreviation for facsimile machine
B) FAX machines have a light-sensitive scanner which distinguishes between light and dark, eg black print on white paper
Which of the two assertions are true and which are false?
A) FAX is the abbreviation for facsimile machine
B) The early FAX machines were large, noisy, expensive and they had personal names
Which of the two assertions are true and which are false?
A) If a heading helps to shorten a letter you should consider using one
B) The heading in the letter on page 182 is Order NO. S81511/TW3F/CLF
Which of the two assertions are true and which are false?
A) If an importer holds the Bill of Lading he can take possession of the goods printed on it
B) The consignee (the buyer or importer) can get his goods only when he gives a posh present to the shipping company when the ship arrives
Which of the two assertions are true and which are false?
A) If the arrangements are completed, the buyers receive the Bills of Lading from the captain of the ship which transports the goods to the pirates
B) There are usually three or four copies of the Bill of Lading
Which of the two assertions are true and which are false?
A) If you place a letter in a FAX machine in London, it can be transmitted to Tokyo, where another FAX machine will print out an exact copy of your letter
B) Facsimile machines were invented as long ago as 1901, but until recently were used mainly for transmitting newspaper photographs and weather maps
Which of the two assertions are true and which are false?
A) Important documents or valuable items can be sent by registered mail – or they can be sent by pigeons
B)An Air Waybill is negotiable, but only once.
Which of the two assertions are true and which are false?
A) In a TELEX readers often overlook some errors of spelling and grammar
B) Some abbreviations such as TKS (Thanks) and DMN (Damn!) are common in telexes
Which of the two assertions are true and which are false?
A) In the English-speaking world, the word ‘cable’ is used for international or overseas messages
B) A ‘telegram’ is the form which the sender fills in, and although the word is used most often for inland communication, it can also be used for international messages
Which of the two assertions are true and which are false?
A) In the USA, ‘on floor’ is often used instead of ‘on board’
B) The inspection statement may be important in deciding who is responsible for being captured by pirates.
Which of the two assertions are true and which are false?
A) Internal mail within a company or between branches of the same firm is usually in the form of MEMOS: these may be brief handwritten notes, usually kept in the toilet tank
B) Many firms use special memo pads for internal messages
Which of the two assertions are true and which are false?
A) It is important in finance because the Bill of Lading is usually handed to the bank together with the Export Invoice and the Certificate of Insurance, before the bank will issue credit or accept a Bill of Exchange
B) The consignor (the seller or exporter) sometimes demands payment before he hands the Bill of Lading to the buyer or his bank
Which of the two assertions are true and which are false?
A) It is important to understand the service perspective when writing a letter to your granny
B) The organization that uses a service attitude in letters shows its concern extends beyond purely profit objectives, and readers appreciate a genuine desire on the part of a company that cares about their needs and takes interest in their wallets
Which of the two assertions are true and which are false?
A) It is sometimes considered useful to give some details of your business, and also where or how you heard of the supplier’s name and address
B) If you say Dear Sirs, you are writing to one person
Which of the two assertions are true and which are false?
A) Memos are useless unless somebody reads them. But nobody reads them, so they are useless
B) In the same way, they need not be signed, but the sender’s name and department should be added
Which of the two assertions are true and which are false?
A) Memos are useless unless somebody reads them. But nobody reads them, so they are useless
B) In a memo you may even concoct a headline similar to a newspaper headline to draw attention. Everybody will think they are reading Moskovski Komsomolets
Which of the two assertions are true and which are false?
A) Memos should always be filed for future reference
B) Because memos generally act as informal notes, they need not strictly be written in the style of formal letters. They can even tell fables and fairytales about elfs, wizzards and dwarves.
Which of the two assertions are true and which are false?
A) Most business letters have a formal tone
B) Because you generally send business letters to other professionals, always include a photo of your family and closing
Which of the two assertions are true and which are false?
A) Most business letters have a formal tone
B) Even though no one formula exists for a perfect business letter, some basic guidelines will help you, regardless of the form, purpose, and audience of the document
Which of the two assertions are true and which are false?
A) No supplier wants the goods to be damaged or lost, but he dreams about the ship’s being captured by pirates
B) He/she will never tell the customer what really happened to the goods.
Which of the two assertions are true and which are false?
A) Note that ‘cable’ can be used as a noun, a verb, and an adjective, ‘telegraph’ as a verb and an adjective
B) Business letters can be challenging to write, because you have to consider how to keep your readers’ in suspence
Which of the two assertions are true and which are false?
A) Note that ‘cable’ can be used as a noun, a verb, and an adjective, ‘telegraph’ as a verb and an adjective
B) You ask a person to ‘telegraph’ a reply in inland communication, and to ‘telegraph’ or ‘cable’ a reply in space communication readers’ in suspence
Which of the two assertions are true and which are false?
A) One copy of the Bill of Lading is kept by the shipping company, and the other copies are sent to the exporter
B) In a LETTER, the emphasis is on a high quality appearance
Which of the two assertions are true and which are false?
A) Simplicity and brevity help the writer of a letter as much as the recipient, and that probably means an angry reply
B) If an importer holds the Bill of Lading he can take possession of the goods printed on it
Which of the two assertions are true and which are false?
A) Simplicity and brevity help the writer of a letter as much as the recipient, and that probably means an angry reply
B) It is sometimes considered useful to give some details of your business, and also where or how you heard of the supplier’s name and address
Which of the two assertions are true and which are false?
A) The answerback code is repeated at the end, and the operator waits for me receiver’s code to see that the message has been received
B) As soon as the operator presses the DIAL button a lamp comes on; it goes out when-the operator presses the button on his jeans
Which of the two assertions are true and which are false?
A) The Bill of Lading (its abbreviation is B/L) is an essential document in international trade and shipment. It is important in law, in finance, and in love
B) It is important in law because it is the legal title to ownership of the goods and sailors
Which of the two assertions are true and which are false?
A) The Bill of Lading can state that the goods must be delivered to a certain person, animal, company, or it may state ‘to order’
B) Correctly, this phrase is also printed on cheques and Bills of Exchange
Which of the two assertions are true and which are false?
A) The Bill of Lading is a negotiable document
B) An importer can endorse the Bill of Lading and sell the goods in this way, even before they are produced
Which of the two assertions are true and which are false?
A) The Bill of Lading is a receipt signed by the captain of the ship for the cargo he has received on board
B) This is a ‘boated’ Bill of Lading (also called a ‘shipped on boat’ Bill of Lading)
Which of the two assertions are true and which are false?
A) The Bill of Lading stipulates whether the goods have been inspected on board ship by the chief of all pirates
B) A ‘shipped’ Bill of Lading states that the captain has inspected the goods after loading, and gives the following details
Which of the two assertions are true and which are false?
A) The charge for a telegram is calculated on the number of punctuation marks used and the distance the telegram has to travel
B) They are used to give urgent information or to demand immediate action
Which of the two assertions are true and which are false?
A) The early FAX machines were large, noisy, expensive and they had personal names
B) Memos are not normally placed inside an envelope, but may be if the contents are private, confidential or have poisonous powder in them
Which of the two assertions are true and which are false?
A) The letter receives attention if you address it to the company’s young secretary
B) A buyer sends the instructions for packing and marking to the family of the company’s director.
Which of the two assertions are true and which are false?
A) The sender of a fax can’t be certain if the message has been received perfectly. Sometimes lines get missed or are written in milk
B) A fax is usually a legally binding document. It’s like a passport
Which of the two assertions are true and which are false?
A) The sender usually knows when each telex has been transmitted and received
B) A telex can be a legally binding document
Which of the two assertions are true and which are false?
A) The telegram is a brief electronic message which can be sent quickly and efficiently to most parts of the world
B) This is why it is important to write a good Business Letter
Which of the two assertions are true and which are false?
A) The telex is a quick and efficient method of communication between subscribers in many parts of the world, especially in tribal settlements of equatorial Africa
B) The telex is as fast as the telephone service, and as accurate as a typewriter, especially when there are plastic numbers in the message
Which of the two assertions are true and which are false?
A) The use of digital technology, the same type of technology that is used in computers and word processors, has enabled the machines to be much smaller, quieter, cheaper, faster and more dangerous
B) Modem machines can transmit an A4 document in as little as twelve hours
Which of the two assertions are true and which are false?
A) The words ‘telegram’, ‘telegraph’ and ‘cable’ mean the same thing
B) In the English-speaking world, the word ‘cable’ is used for international or overseas messages
Which of the two assertions are true and which are false?
A) The words ‘telegram’, ‘telegraph’ and ‘cable’ mean the same thing
B) International telegrams can also be sent to ships in port, trains in railway stations, aircraft at airports and camels in the desert
Which of the two assertions are true and which are false?
A) The ‘cable’ was the telegraphic wire container in bedrooms, but the word is still used although the message is now sent by radio and telecommunication
B) You ask a person to ‘telegraph’ a reply in inland communication, and to ‘telegraph’ or ‘cable’ a reply in space communication
Which of the two assertions are true and which are false?
A) There are special difficulties in export packing, and there are new methods of containerization, loading and unloading
B) For these and many other reasons firms employ a special export packing service or a forwarding agent to arrange their export packing for them
Which of the two assertions are true and which are false?
A) There is a special telex directory for subscribers
B) The telex operator sends a message by dialling the receiver’s telex number. The receiver’s answerback code should then appear on the operator’s teleprinter
Which of the two assertions are true and which are false?
A) There is an agreed international standard for FAX machines, which means that machines made by different manufacturers are compatible with TELEX mashines
B) FAX is the abbreviation for facsimile machine
Which of the two assertions are true and which are false?
A) To write a good letter, put yourself in the reader’s shoes and try to anticipate the reader’s reaction to your shoes if they are cleaner then his
B) By doing this, you are more likely to choose more appropriate business shoes and clothes.
Which of the two assertions are true and which are false?
A) To write a good letter, put yourself in the reader’s shoes and try to anticipate the reader’s reaction to your shoes if they are cleaner then his
B) A well-written business letter will convey the feeling that the writer does care about the reader and is genuinely interested in working together to solve a problem or discuss a concept
Which of the two assertions are true and which are false?
A) Tone is the use of accent and inflection to express a mood or emotion in speaking, writing or walking
B) Every business letter is in some degree a sales letter, because you are always requesting a response or course of action
Which of the two assertions are true and which are false?
A) When an incoming call is cut off, the receiver shouldn’t wait for the correspondent to call again. He must go and kick some butt.
B) The receiver should stop the caller by typing PPP, the INTERRUPT signal, if the message is mutilated, There are various service codes, such as OCC for engaged, ABS for absent
Which of the two assertions are true and which are false?
A) When the wrong answerback code is obtained, the operator should clear the machine, check the number, and try again
B) When the correct answerback code is received, the operator’s own code and the message should then be sent
Which of the two assertions are true and which are false?
A) When there is a regular trade between seller and buyer, the seller will draw on the buyer’s credit, and send copies of the Bill of Lading by separate mails to make sure he receives none of them
B) The buyer can then present the Bill of Lading to the shipping company at the port of discharge, and can take delivery of the goods illegally
Which of the two assertions are true and which are false?
A) When you address it to an individual, your letter may have to wait while he is taking a shower
B) Or you may make a mistake and address it to the wrong individual, and this will also mean delay
Which of the two assertions are true and which are false?
A) When you are beginning a long correspondence, with a series of letters on one subject, then a heading will be useful
B) If your correspondent has already used a heading, you should use it also, because he did it and you should too
Which of the two assertions are true and which are false?
A) When you are writing a letter about one specific commodity you must give the correct reference number, but if you forgot it, write any other number and let them sort it out
B) You should also consider using a heading&shouldering
Which of the two assertions are true and which are false?
A) You ask a person to ‘telegraph’ a reply in inland communication, and to ‘telegraph’ or ‘cable’ a reply in space communication readers’ in suspence
B) In the English-speaking world, the word ‘cable’ is used for international or overseas messages
A Pro _________ Invoice may be a quotation, informing a buyer how much the goods cost, including the cost of freight and insurance if necessary
A reply _________ this letter would be the letter from Venezuela opening a Letter of Credit
An invoice as a statement, when the buyer has an open _________ with the seller
And thank you for your __________
And thank you very _________ for your letter of the 22nd July, in which you queried the price we stated on the invoice for 34 folding chairs
And then the order is transferred to a printed form and copies of this form are sent to various …
Any invoice sent to a buyer is a bill which tells the buyer the exact amount ____________ must pay
As somebody _________ values your business, I have already put a plan in motion to fix the problem
As soon as the writer learns that he is writing to a particular manager, he may use the salutation ‘Dear Sir,’ and if he knows the recipient personally he may write ‘Dear Mr Jones,’ and use the subscription ‘____________ sincerely’
As we know, the invoice is a printed form with the seller’s name and address, telephone, telegraph and _________ number
As we know, there appears to be a mistake in your invoice (No. 12735) ____________ to us on the 10th July
Business letter is an effective _________ to communicate a message, so its format should allow readers to quickly grasp information
By law, the buyer’s name and address, the number of goods ordered, and the _________ number are typed on this form.
Choose any of the links below, in the order that they normally appear in a business _________
Discounts are often included. (In home, or domestic trade the Value Added Tax must also be included, and invoices now have a ____________ registration number)
For information.There is no need for any other form of salutation or _________ in business letters
He _________ very disappointed to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes
If goods are sent on approval- that is, ____________ the seller sends samples of goods to the buyer who can then inspect them before he decides to buy
It can _________ details of the cost for information only, or it may be a statement of costs which must be paid before the goods are delivered
It helps the customs authorities to _________ the goods quickly, and to calculate the import duty correctly, It is often used to stop sellers evading the payment of duty, and can be used to compile the statistics for imports
It is a document which gives details of the quantity, the __________, the value per unit and the total value of goods which are despatched from a seller to a buyer
It is a very important document, and is required by banks when they issue …
It must be carefully made out, as it is the basis for the Bill of __________
Kindly inform us if the details are acceptable to you when you _________ your order, and when you arrange credit through your bank
Many educational institutions and examining _________ in the UK have been trying to simplify the language of business letters for some time, with some success.
Our experts can then draw up the Export Invoice, and this must be accurate, as it forms the _________ for the Bill of Lading
Our managers regret the inconvenience and apologise _________ the error. We quoted you the price for our larger type S14 chairs on the invoice
Please, be informed, that according to your latest price _________ the wholesale price of the 34 folding chairs which you sent us was Ј12.80 each, but you have invoiced them as Ј15.80
Please, inform us as _________ as possible of the correct price, as we must begin to sell them soon
Please, remember, a business letter _________ your professionalism
Please, _________ a credit note for the difference in price, and we shall credit the amount to the next quarterly statement
So, you may _________ some letters from the more old-fashioned correspondents who write to you, so it is probably necessary to look at some of the language forms they use
The discount, _________ and insurance costs are acceptable to us and we have contacted our bank, who will issue a Letter of Credit in your favour for the amount of the invoice
The language of old-style (or old-fashioned) business letters is often unnecessarily ____________ Some old-style business letters often seem to be written to confuse the recipient
The paper states the value for the _________ authorities in the importing country. The exporter must guarantee that all the details on the invoice are accurate, and must sign it
The Pro Forma Invoice is like this. It is like an invoice in every ____________
The standard 1 per cent _________ will be deducted if payment is made before the end of this month
Then one of these copies is retained by the Accounts Department, _________ completes the remaining columns. This copy is known as the invoice
Then the seller writes the name and address of the _________ on the invoice
They enclose a Pro-Forma Invoice as requested. This covers the cost of 1500 cassette tapes (Type EM127DN), the discount, and freight and _________ costs to Caracas. The invoice number is 0368851
They enclose a statement for the quarterly invoices up to the end of March 19.. Any payment sent by you which has not reached us will _________ a credit entry for the next quarter
They have _________ this against our copy of the invoice in the Accounts Department
They look forward to receiving your order, and we shall submit the complete _________ of shipping documents when arrangements are completed
They would like _________ to send out a crew to take out the white desks and put the black armoire units in immediately, or provide them with a refund
This information should stand _________ to readers as they scan the document
This is a type of invoice _________ is necessary for importing goods into some countries
This is an invoice which is used in exporting and includes details of shipment, _________ and insurance
This may happen with new _________ whose credit status is unknown
Three of _________ are sent to the port authorities in the importing country. The third copy is added to the shipping documents
Today business letters are more direct, simple, and …
We expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks _________ put in
We shall send you a letter within the next few days advising you of the details of the _________ and other arrangements for payment
We state the purpose of the letter __________________, and the letter is short and friendly
We were very disappointed to see the work that you did on one of the houses we subcontracted to you in the Camas development
We will be at the site July 19th to take out the white desks and replace _________ with the black armoire units, free of charge
We’d like to thank you for your letter of the 8th November, in _________ you enclosed a Pro-Forma Invoice (No. 0368851)
We’d like to thank you for your _________ dated 5th November
When an order is received from a buyer the Sales Department passes copies to other departments such as accounts, packing and despatch. If the goods are not in ____________, a copy of the order is sent to the factory for manufacture
When writing to a company, it is always ‘Dear ____________, ’ and the subscription is always ‘Yours faithfully’
You must agree _________ a communication problem exists
You must not use them _________ when you write a letter in English
A short letter of reply (an acknowledgement) is usually sent before _________-
Business letters have to be typed or __________
Choose three possible answers: A school official in the college department receives many of these requests each month and would have no problem _________ the meaning or necessary actions
Choose three possible answers: If it can be resolved, simply _________ your regret about the situation, state the correction you will make, and end on a positive note by encouraging future business with your company
Choose three possible answers: If you cannot solve the customer’s problem, then the letter ….. more difficult. In this situation, the letter will have four parts
Choose three possible answers: If you want to use postcards, _________ to have them printed with your company’s name and address
Choose three possible answers: In this ____________, following these four guidelines will be helpful
Choose three possible answers: It is extremely helpful to give the time scale for receipt of a …
Choose three possible answers: The goal of the claim letter is to convince the reader that you have a _________ complaint that deserves a desired response
Choose three possible answers: The purpose of this form is to …information from the reader. If the reader is expecting the letter, your task is easy
Choose three possible answers: The sentences can be _________ as necessary, or the relevant sentences can be ticked using the boxes given. Relevant documentation can be enclosed
Choose three possible answers: You must use a claim letter to _________ this information in a professional and ethical manner to the person you have the problem with
Choose three possible answers: You _________ to a claim letter and tell the customer how you plan to handle the situation
Choose three possible answers: Your _________ remains the same: show that you value the customer’s business and concerns, and that your company is fair and reasonable
Choose three possible answers: ____________, you need to provide clear, specific information that will explain to the reader why they should be interested in buying your product or service
Choose three possible answers: As is known, the more professional and written the claim letter is, the better the chance you have of receiving positive feedback in your favor. _________ this strategy when writing a claim letter
Choose three possible answers: Please, _________ all the information the reader will need to identify the merchandise
Choose three possible answers: That is the most _________ form of business communication, and it is written for a manufacturer, wholesaler, or retailer
Choose three possible answers: They can be printed on postcards and addressed using sticky labels, or on A5 headed paper (a _________ message such as these would look terse on A4)
Choose three possible answers: They could _________ standard sentences and space for further comments
Choose three possible answers: Consider an expression of regret but not an apology, perhaps even thanking the customer for bringing it to your attention;
Choose three possible answers; It is important to have a good attitude in order to sell your product or service, because the reader will want to know why they should spend their _________ time reading the letter
Choose two possible answers: Please, try to sound ____________, and, where necessary, be prepared to take full responsibility
Choose two possible answers: You must _________ show that you do not believe the customer, or lead him to believe that the matter is not being taken seriously
Choose two possible answers: You have failed to send some information that you agreed to …
Choose two possible answers: For ____________, a company might have a particular way of presenting a salutation or may even use a specific type of letterhead
Choose two possible answers: Good luck on _________ the event!
Choose two possible answers: He is quick to put the problem right and show that he is thinking of how his oversight has inconvenienced his _________
Choose two possible answers: I assure you of our best _________ at all times
Choose two possible answers: If so, give us a call at 555-1212 and set up an appointment with one of our friendly ________
Choose two possible answers: If you are like most Americans, you have _________ finding your favorite shirt when you really need it.
Choose two possible answers: It is so much easier to apologize on paper than __________
Choose two possible answers: It is wise to make the apology immediately or as soon as possible after you _________ that apologies are in order
Choose two possible answers: It offers a ____________ explanation and offers apologies
Choose two possible answers: Sales letters _________ have a four-part strategy
Choose two possible answers: The writer admits that he failed to do something he said he would, even though there are no _________ circumstances
Choose two possible answers: They need a Web site address, or some way for them to seek out information …
Choose two possible answers: We can see that your _________ is paid up to date, for which many thanks
Choose two possible answers: You must be _________ – if you have already been having trouble with the product, say so
Choose two possible answers:You have requested a _________ to pay a debt that is not due
Choose two possible answers: A reply letter should be ____________, even if the complainant has abused you
Choose two possible answers: As is known, letters of apology are best written in the formal ____________, using the title and surname, and signing with ‘Yours sincerely’
Choose two possible answers: as we know, there are some _________ when there is no getting round it – you are in the wrong
Choose two possible answers: For your information, I am a professor in English at Colorado State University _________ a seminar on concept mapping for a colloquium coming up in December
Choose two possible answers: I have looked back in our ____________, and find that it was we who were in error, and not you
Choose two possible answers: It is very _________ in a sales letter to attract the reader’s attention or else you will probably fail to sell your product or service
Choose two possible answers: It’s not his mistake, however, _________ a temporary book-keeper is responsible for the error
Choose two possible answers: I’d like to inform you that I am enclosing the admissions sheet sent to me, as well as the articles you requested that I have recently published on the …
Choose two possible answers: Kindly… the product or service you are trying to sell
Choose two possible answers: Mr. Lorenzo, please _________ my apologies for this oversight I hope the delay has not inconvenienced you
Choose two possible answers: Mrs. Capone, thank you for your letter of 15th June. _________ our delivery service
Choose two possible answers: Mrs. Lorenzo, I am enclosing the brochure, which should give you the details you require _________ a decision
Choose two possible answers: Please accept my apologies for having troubled you. The _________ may have arisen when our book-keeper was on holiday, and a temporary was providing cover
Choose two possible answers: Please, say that the customer’s patronage is important to you, and apologize for _________
Choose two possible answers: Please, try not to sound as if you are making ____________, but offer a reasonable explanation for the lapse
Choose two possible answers: So, based on your experience in this ____________, I was wondering if you would be interested in attending
Choose two possible answers: Such a… at the end of the form could be used for handwritten notes to convey a message not covered in the standard responses
Choose two possible answers: Such letters should always be _________ very seriously, especially if you are providing goods or services
Choose two possible answers: They can also be used to _________ further information to speed the relationship along
Choose two possible answers: They may remember that when we last met I offered to send you details of our 02 model computer I have been looking back at our _________ and see that I failed to make a note, and so have not yet sent you the information
Choose two possible answers: Try to _________ object grovelling, and flimsy excuses
Choose two possible answers: We believe you may have made a complaint that _________ to be unfounded, or you may have failed to do something you promised to do/ or done something you promised not to do
Choose two possible answers: We have the skills and experience to come in and help you with your closet …
Choose two possible answers: We will be at the site July 19th to _________ the white desks and replace them with the black armoire units, free of charge
Choose two possible answers: We will deduct another _________ percent of the bill for the misunderstanding
Choose two possible answers: You must convince your reader that your _________ are accurate: back up your comments with research and facts
Choose two possible answers: You must remember, that the _________ for admission is August 13. It would be a great honor to have you in attendance
Choose two possible answers: Being someone who _________ your business, I have already put a plan in motion to fix the problem
Choose two possible answers: He was very _________ to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes
Choose two possible answers: I _________ that you rely on our service for prompt delivery and am sorry that we have not been supplying a 100% service
Choose two possible answers:So, this is _________ it is important to have an organized closet system
Choose two possible answers:If you are trying to keep your head above the flood waters of the _________ season, acknowledging the receipt of a letter is polite and looks efficient
Choose two possible answers:Please, be informed that _________ is an admissions form and more information on the colloquium
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Give English equivalent to the term: международная почта
Give Russian equivalent to the term: Consular Invoice
Give Russian equivalent to the term: block capitals
Give Russian equivalent to the term: business letter
Give Russian equivalent to the term: inside address
I examined the samples received from Eastern Carpets and am convinced that they meet our____________
In a business letter, the emphasis is on a high quality ___________
Mr. Johnson, the London representative of Eastern Carpeta has assured me that his company can meet our 1st November __________
Put the verb in brackets in the right form: (to base) on your experience in this area, I was wondering if you would be interested in attending
Put the verb in brackets in the right form: (to enclose) is an admissions form and more information on the colloquium
Put the verb in brackets in the right form: All articles (a, an, the), pronouns (I, she, he, we, her, him etc.) and prepositions, should be (to keep) out if possible
Put the verb in brackets in the right form: Also, we will deduct another 10 percent of the bill for the misunderstanding. (to thank) you for your patience
Put the verb in brackets in the right form: An agent, and not the sender of the telegram, will (to tell) the importer about the arrival date
Put the verb in brackets in the right form: He (to wish) to tell his buyer’s agent that the ship will not arrive tomorrow
Put the verb in brackets in the right form: I think you know how strongly I (to feel) about that paradigm and the role the great state of Maine has played in its development
Put the verb in brackets in the right form: If you are like most Americans, you have trouble (to find) your favorite shirt when you really need it. This is why it is important to have an organized closet system
Put the verb in brackets in the right form: In a cable normal punctuation is (to omit) and there is no division between sentences except when the sentences are long or where there is likely to be confusion
Put the verb in brackets in the right form: It is very commonly (to use) in cable messages
Put the verb in brackets in the right form: Note that there (to be) no division between the first two sentences
Put the verb in brackets in the right form: Our agent took delivery of the in accordance with the instructions (to contain) in of despatch
Put the verb in brackets in the right form: Please (to tell) us what time he will arrive, and if possible the flight number
Put the verb in brackets in the right form: Please let us (to know) the position of the ship and when we can expect it to arrive
Put the verb in brackets in the right form: Please let us know quickly if you can supply him, and (to include) details of discounts and freight to Piraeus
Put the verb in brackets in the right form: S/3 Shenandoah, Norless Line, which, sailed from Tilbury Docks, London on December 5th, and is (to schedule) to arrive in Barcelona on December 11th. Marks and numbers: S.O.F. in diamond BARCELONA. Details of weights and measurement are given on the enclosed printed form
Put the verb in brackets in the right form: Spanish customs (to require) the country of origin to be marked on the container, and the weights (in kilos, please!) and dimensions (in cms., please!)
Put the verb in brackets in the right form: The address of the receiver (or addressee) of the telegram is included in the number of words which the Post Office (to charge) for
Put the verb in brackets in the right form: The contents are destroyed, but we don’t know the reason yet. We shall (to let) you know as soon as we have the surveyor’s report
Put the verb in brackets in the right form: The estimated time of arrival is 10,40 a.m. I shall (to arrive) at Heathrow Airport tomorrow, the 4th July, on board Lufthansa, flight number AL967.
Put the verb in brackets in the right form: The sender wishes to ask the importer to advise the agent, so to avoid confusion he (to divide) the sentences by inserting STOP between AGENT and WILL
Put the verb in brackets in the right form: They (to want) to know if our 60 d/s draft on them is acceptable to you
Put the verb in brackets in the right form: They can be (to find) in the ‘Post Office Guide’
Put the verb in brackets in the right form: Unfortunately our forwarding agents have not (to receive) your packing instructions yet. They need to have these before they pack and ship the goods
Put the verb in brackets in the right form: We can supply 300 of these immediately, but we shall (to have) to ask the factory to produce any amount above that quantity. We shall let you know about the 250 extra
Put the verb in brackets in the right form: We don’t know why yet, but we shall inform you as soon as we (to know), In the meantime, please send replacements for case numbers 4 and 5, urgently
Put the verb in brackets in the right form: We expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks were put in. I (to think) you will agree that a communication problem exists
Put the verb in brackets in the right form: We have (to check) this against the details printed on the Bill of Lading and on your invoice
Put the verb in brackets in the right form: We have (to write) a letter telling you about our packing arrangements, but we are not sure if you agree to these, Please tell us if you accept our arrangements by telegram as it is the quickest way
Put the verb in brackets in the right form: We have sent two statements to you, but have (to receive) no reply
Put the verb in brackets in the right form: We think you have charged too much, and the discrepancy between the invoice and the packing list (to support) us. Please tell us which price is correct, as quickly as you can
Put the verb in brackets in the right form: We were very (to disappoint) to see the work that you did on one of the houses we subcontracted to you in the Camas development
Put the verb in brackets in the right form: We would (to like) you to arrange a despatch of replacements at once
Put the verb in brackets in the right form: Your order No. is 2596. There (to be) a sudden increase in demand last month, and our stocks are now depleted. We will be able to supply you in April
Put the verb in brackets in the right form: Your order No. is 5279, but we have not heard from you or your bank. The goods (to be) ready to be despatched
Put the verb in brackets in the right form: All the words after the name of the street are counted as one word.The address should (to be) completed in full, otherwise there will be a mistake or a delay.
Put the verb in brackets in the right form: As someone who values your business, I have already put a plan in motion to fix the problem . I was very disappointed to read your letter of July 10th (to deal) with the issue of wrong product installed in one of your homes.
Put the verb in brackets in the right form: As we learned, a ship (to carry) a consignment to an importer in Europe has engine failure in the Port of London
Put the verb in brackets in the right form: Good luck on organizing the event – I cannot wait to be there. I am enclosing the admissions sheet (to send) to me, as well as the articles you requested that I have recently published on the subject
Put the verb in brackets in the right form: He must (to inform) the importer and his agent urgently
Put the verb in brackets in the right form: I (would) write to the importer in this way
Put the verb in brackets in the right form: I have (to discover) since then that it was here all the time. Please disregard the letter when it arrives
Put the verb in brackets in the right form: I have handed the shipping documents, that is a complete set of clean ‘on board’ Bills of Lading, the Commercial Invoice (5 copies), and the Insurance Certificate to your bank’s correspondents in London, who have (to send) our 60 d/s draft on them for the amount which your Letter of Credit opened with them
Put the verb in brackets in the right form: I have pleasure in (to confirm) that your packing instructions will be carried out to the letter by our forwarding agents in London
Put the verb in brackets in the right form: I look forward to (to hear) in due course of the safe arrival
Put the verb in brackets in the right form: I would (to prefer) light wooden containers for the filing cabinets to prevent dents and scratches. Wooden crates will be necessary for the loose leaf folders
Put the verb in brackets in the right form: I would also like the word FRAGILE stencilled in large letters on all sides of the container. Each container must have a number
Put the verb in brackets in the right form: I would like to have some extra padding in these crates also. Customs examination is thorough in Barcelona, so any metal bands (to secure) the containers and crates must be screwed on carefully so that the containers can be opened and secured again properly
Put the verb in brackets in the right form: If the word STOP is left out, there is another possible meaning to the telegram. The division STOP is (to insert) between AGENT and WILL to avoid confusion.
Put the verb in brackets in the right form: It seems to be in good order with the exception, of Case No. 13, which (to appear) to contain filing cabinets of a type completely different to TW37
Put the verb in brackets in the right form: Perhaps you will inform your forwarding agents regarding shipment and customs formalities. Our agents are (to keep) Case No. 13 in their warehouse. Please let us know what you wish our agents to do with it.
Put the verb in brackets in the right form: Please, (to note) also the use of the word SOONEST, which is not a word used outside telegraphc messages
Put the verb in brackets in the right form: Please, be informed, that we received the documents concerning the above order in good time and the consignment (to arrive) on board the S/S Shenandoah on the 4th of December
Put the verb in brackets in the right form: Please, let us look at a case which (to require) a cable
Put the verb in brackets in the right form: Please, write figures as words if possible, e.g. seventy-seven, and not 77 (which looks like seventy seven in the UK but is (to see) as eleven in other European countries). Similar confusion can be caused by hundreds, thousands, and so on.
Put the verb in brackets in the right form: The catalogue number is UL72. We (to wish) to purchase 175 umbrellas, We are interested in the large size.. We wish to have a quotation with discounts, costs of freight and insurance, to Naples
Put the verb in brackets in the right form: The demand may not last long, so (to send) the copies as soon as you can.
Put the verb in brackets in the right form: The supplier discovers this four days after the original sailing date. It will (to leave) five days late.
Put the verb in brackets in the right form: There (should) be adequate space between each word
Put the verb in brackets in the right form: There is a greater demand for it than we (to expect)
Put the verb in brackets in the right form: They (to need) Ј450 immediately, as our account is overdrawn at the local bank branch. If you don’t send it as soon as you can, we may not be able to pay the bills.
Put the verb in brackets in the right form: They (to refer) to the above order, for which you will soon receive our order form
Put the verb in brackets in the right form: They are (to please) to inform you that we can ship the goods you ordered (order No. 1329). The goods will be shipped on board the S/S Clyde, due to leave Glasgow on the 9th, and it will arrive in Geneva on the 17th
Put the verb in brackets in the right form: They are acquainted with your special marks and they (to be) adequate as identification
Put the verb in brackets in the right form: They must insist on payment of Ј175.00 before we can (to supply) you
Put the verb in brackets in the right form: They said he was (to travel) by air, but we have no information about the arrival time, or the flight number. Please telex this information
Put the verb in brackets in the right form: They would like you to send out a crew to (take) out the white desks and put the black armoire units in immediately, or provide us with a refund
Put the verb in brackets in the right form: They wrote a letter to you to complain) that the Certificate of Insurance for order No. 1715 had not arrived
Put the verb in brackets in the right form: This is often an abbreviation of the name of a company e.g. CONNOLLY MARTIN WHOLESALE LTD. of London might have the telegraphic address – CONMAR LONDON. Often there (to be) a telegraphic address.
Put the verb in brackets in the right form: We (to have) the skills and experience to come in and help you with your closet needs
Put the verb in brackets in the right form: We must (to insist) on certain packing conditions, both in our own interest and to comply with the demands of our customs authorities
Put the verb in brackets in the right form: We regret to inform you that there has (to be) engine failure on board the S/S LAGAN, which was due to leave on the 21st April. Unfortunately it will not leave until tomorrow at the earliest. I will inform you. of the new date of arrival as soon as I know it
Put the verb in brackets in the right form: We sent it by post two weeks ago, but we have received no confirmation from you, although you agreed to telex by return. Please inform us if you have (to receive) a copy of the Insurance Certificate for your order No, 1715.
Put the verb in brackets in the right form: We will (to arrive) in Milan on Monday
Put the verb in brackets in the right form: Words, such as figures (seventy-seven), and words like ‘change-over’, ‘ready-to-wear’ are (to count) as one word
Put the verb in brackets in the right form: You requested a consignment of LK23 motors . We cannot despatch the goods you (to request) in your telex message of the 24th.
Put the verb in brackets in the right form: I was very upset to read your letter of July 10th dealing with the issue of wrong product (to install) in one of your homes. As someone who values your business, I have already put a plan in motion to fix the problem
Put the verb in brackets in the right form: Thank you for your patience. Also, we (will) deduct another 10 percent of the bill for the misunderstanding.
Put the verb in brackets in the right form: We will (to be) at the site July 19th to take out the white desks and replace them with the black armoire units, free of charge
Put the verb in brackets in the right form: If so, (to give) us a call at 555-1212 and set up and appointment with one of your friendly operators
So, thank you for _________ statement sent to us on 2nd April, 19... We enclose a money order for Ј447.70 in settlement of our account with you
They are satisfactory and there is a good discount on __________ orders
We will deduct another _________ percent of the bill for the misunderstanding
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
Which 2 of the following terms are related to the topic of your lesson:
_______ are two copies of the Consular Invoice
_________ a person writes a Business Letter, he will follow a general format
__________, your instructor or your company may have specific requirements that you must use
Аdjust the next quarterly statement to include a credit _________ covering the 1 per cent discount
Сheck the entries and if you cannot pay Ј447.70 in settlement of this account, _________ carry forward the balance to the next quarterly account