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Имя файла:0484.10.01;МТ.01;1
Размер:104 Kb
Дата публикации:2015-03-09 03:16:15
Описание:
ПКОЯз. Англ. Практикум по культуре речевого общения - Модульный тест

Список вопросов теста (скачайте файл для отображения ответов):
Choose the correct answer. What is 'American Plan'? It is __________________.
Choose the correct answer. What is 'Continental Plan'? It is __________________.
Choose the correct answer. What is 'Demi-pension'? It is __________________.
Choose the correct answer. What is 'European Plan'? It is __________________.
Choose the correct word. A computer also makes it much easier to _____ any discount.
Choose the correct word. At the end of their stay guests ______ at the reception.
Choose the correct word. During their stay at a hotel, guests will _______ charges for the services they use in the hotel.
Choose the correct word. Guests may _______ a charge if they disagree with it.
Choose the correct word. Guests usually wish to see exactly what they are paying for, so the hotel should _______ the bill to show each item separately.
Choose the correct word. Guests will be very unhappy if the hotel _______ them and asks them to pay more.
Choose the correct word. If food is attractively displayed, customers will be ________ to buy.
Choose the correct word. In order to avoid problems the receptionist should _______ with the other departments in the hotel.
Choose the correct word. Most hotels ask guests who are leaving to ______ their rooms before lunchtime.
Choose the correct word. One way to find out about your customers, their needs and how much money they are willing to spend is to ask them to complete a(n) ________.
Choose the correct word. Some hotels _______ a luggage pass to show that payment has been received and the guest is free to leave.
Choose the correct word. The receptionist will ask the guests to _____ their bills before leaving the hotel.
Choose the correct word. The receptionist will ______ any valuables which have been deposited for safe keeping.
Choose the correct word. To be successful the hotel must _______ the needs of the customer.
Choose the word which best completes the sentence. Customers with valuable items should use the _______ provision.
Choose the word which best completes the sentence. Each day the ______ list shows the names of the guests expected.
Choose the word which best completes the sentence. Guests entering the hotel will find the reception desk in the _______.
Choose the word which best completes the sentence. Hotels may manage to fill vacant rooms with ________ bookings.
Choose the word which best completes the sentence. If guests lose their room keys, a member of staff can open their room door with a _____ key.
Choose the word which best completes the sentence. In order to be successful, a hotel must try to maximize room _______.
Choose the word which best completes the sentence. Messages for guests who are out should be placed in the appropriate ______ at the reception.
Choose the word which best completes the sentence. One of the jobs of a receptionist is to _______ complaints.
Choose the word which best completes the sentence. People who have booked but don't arrive are known as _______.
Choose the word which best completes the sentence. People who use the same hotel on several occasions are called _______.
Choose the word which best completes the sentence. The building is very old and the management have spent a lot of money _______ the original features.
Choose the word which best completes the sentence. The people who use a particular hotel are known as the ________.
Choose the word which best completes the sentence. The ______ around the hotel are beautifully planted with flowers.
Choose the word which best completes the sentence. This room is very quite as it's not at the front of the hotel. It is __________________.
Choose the word which best completes the sentence. We apologize for any inconvenience caused during the _______ of the new swimming pool.
Choose the word which best completes the sentence. When guests arrive the receptionist usually asks them to sign the _______.
Fill in the missing preposition. Any telephone costs will be added ______ the bill.
Fill in the missing preposition. Chef won't put up _______ any nonsense in the kitchen.
Fill in the missing preposition. I'll think ______ how to promote your idea of a Japanese night, and we'll discuss it later.
Fill in the missing preposition. The manager is very preased _______ this month’s sales figures.
Fill in the missing preposition. The number of staff depends _______ the season.
Fill in the missing preposition. We still haven't heard _____ those guests about what flowers they want.
Fill in the missing prepositions It's been so cold that there's been no demand _______ soft drinks.
Fill in the missing prepositions. I'm relying (1) ______ you to sort (2) _______ this problem peacefully.
Fill in the missing prepositions. Mrs Brown has complained (1) ______ the food (2) __________ the manager.
Fill in the missing prepositions. These new computer key cards should cut down (1) ______ electricity costs as they turn the lights (2) ______ as soon as the guests go out.
Fill in the missing word. Customers usually make a phone call or send a fax to make a ________.
Fill in the missing word. Customers who regularly use the hotel may pay ledger _____ montly.
Fill in the missing word. Hotels often don't ______ specific rooms to specific guests until they arrive.
Fill in the missing word. Often you should add 10% or 15% of ________ to the restaurant bill.
Fill in the missing word. The customer has been taken ill so we've had a _______ of the booking.
Fill in the missing word. There is no one in the room 508 at the moment and room 603 is also ______.
Fill in the missing word. When filling in the reservation form, please make sure that the ______ are written clearly.
Fill in the missing word. _______ is the most modern system for preparing customers' bills.
Find out the correct translation. 10% скидка - __________________
Find out the right answer. A room not used as a bedroom, where the guests may watch TV, read, etc. is a ________________
Find out the right answer. A room with three single beds, or a double bed and a single bed is a ________________
Find out the right answer. A well-furnished and luxurious suite at the top of the building is a ________________
Find out the right answer. Custom is _______
Find out the right answer. VAT is __________________
Find out the right answer. Which of the following articles are not prohibited for taking out of the country in many countries of the world?
Find out the right answer. Which of the following documents should a passenger show to the customs office?
Find out the right answer. You can go through the green channel if _______.
Find out the right translation. 'багажная квитанция'
Find out the right translation. 'багажная стойка'
Find out the right translation. 'выдавать визу'
Find out the right translation. 'дети вписаны в мой паспорт'
Find out the right translation. 'зал вылета'
Find out the right translation. 'не граждане США'
Find out the right translation. 'оплатить лишний вес'
Find out the right translation. 'печатными буквами'
Find out the right translation. 'по приглашению'
Find out the right translation. 'получать деньги по чеку'
Find out the right translation. 'постоянный адрес'
Find out the right translation. 'проверить багаж на рентгеноаппарате'
Find out the right translation. 'противоугонные меры'
Find out the right translation. 'проходить таможенный досмотр'
Find out the right translation. 'свободно конвертируемая валюта'
Find out whose job it is. A lady on the phone wants to know if there is a room available at the weekend. This person should answer the phone.
Find out whose job it is. Four guests have just entered the restaurant. They should be met by this person.
Find out whose job it is. Someone has to make sure that everything in the guests’ rooms is in order.
Find out whose job it is. Someone has to make sure that there is enough wine, beer and spirits.
Find out whose job it is. Someone has to prepare early morning teas.
Find out whose job it is. Someone has to welcome guests and complete the registration form.
Find out whose job it is. Someone should plan the cooking times for dinner.
Find out whose job it is. The busy summer season is approaching and more staff are required. This is a job of ____________________ to do it.
Find out whose job it is. The guests’ bills need to be prepared by this person.
Find out whose job it is. The sheets and towels have to be taken upstairs by this person.
Find out whose job it is. The waiter wants wine and beer for his tables. They should be brought by this person.
Find out whose job it is. This letter booking two rooms for next month needs a reply. It should be written by __________________.
Finish the statement. To "strip" means _____.
Finish the statement. To 'launder' means _______.
Finish the statement. To 'replenish' means ________.
Finish the statement. To 'rinse' means _____.
Finish the statement. To 'wet mop' means ______.
Write a correct word. A computer is an ideal machine for ______ information about reservation.
Write a correct word. A _______ facility on a computer allows office staff to quickly produce letters.
Write a correct word. Messages can be sent and received by hotel staff and guests by using electronic _______
Write a correct word. Some hotel groups have designed their computer systems to ______ with telex, airline networks and travel agents.
Write a correct word. The necessary information for reservations will be shown in a ________ display.
Write a correct word. When a guest registers at the hotel, the information can be entered straight and later _____ if requested.
Write a correct word. Written messages as well as drawings and diagrams can be sent through the telephone system using a _______.
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